Terms & Conditions

Welcome to Rafhome Renovation Platform. By accessing and using our platform, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before engaging with our services.

Acceptance of Terms

By using our platform, you agree to these Terms & Conditions in full. If you disagree with any part of these terms, you must not use our services.

Services Offered

Rafhome Renovation Platform provides services including but not limited to:

  • Home Renovation
  • Home Repair
  • Interior Design
  • Home Decoration

These services are subject to availability and may vary based on location, project type, and other factors.

Service Agreements

All service agreements between the platform and the client will be outlined in a separate service contract. Each contract will detail:

  • Scope of work
  • Payment terms
  • Project timelines
  • Client expectations

Signing the service agreement is mandatory before commencing any project.

Payments & Fees

All payments for services must be made in accordance with the agreed-upon contract. Payment terms are typically structured as follows:

  • Initial deposit before project initiation
  • Progress payments based on milestones
  • Final payment upon project completion

Failure to make timely payments may result in suspension or termination of services.

Refunds & Returns

Refunds and returns are subject to our Refund and Returns Policy, Refunds may be issued only under specific conditions, such as incomplete work or non-compliance with the service agreement.

Client Responsibilities

The client is responsible for providing accurate information regarding the project, including:

  • Detailed requirements
  • Budget constraints
  • Desired timelines

Failure to provide accurate or timely information may lead to project delays or additional costs.

Liability

Rafhome Renovation Platform is not liable for:

  • Delays caused by unforeseen circumstances (e.g., weather conditions, supply shortages)
  • Any damage caused by third-party contractors not hired by the platform
  • Pre-existing structural or system issues not identified during the project scope

Changes to Projects

Any changes to the project scope, timeline, or budget must be agreed upon in writing by both the client and the platform. Additional fees may apply for any requested changes.

Intellectual Property

All designs, plans, and concepts created by Rafhome Renovation Platform are the intellectual property of the platform and cannot be used, copied, or distributed without explicit permission.

Third-Party Contractors

We may engage third-party contractors to fulfill specific parts of your project. We are not responsible for the actions, delays, or performance of these contractors unless they are directly hired by us.

Termination of Services

We reserve the right to terminate services in the following cases:

  • Violation of terms
  • Failure to make payments
  • Misconduct or abusive behavior towards our staff or contractors

Dispute Resolution

In case of any disputes, both parties agree to attempt resolution through negotiation. If negotiation fails, disputes will be settled through mediation or arbitration, as determined in the service agreement.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Hongkong.

Amendments

Rafhome Renovation Platform reserves the right to update these Terms & Conditions at any time. Clients will be notified of any significant changes.